Customer Service


No Minimum Orders, No Drop Ship Fees

We don’t believe in minimum order quantities. Buy what you want when you want it! As a Bondhus® distributor, you are never forced to stock more than one package of our products in your inventory - minimizing your overhead costs.

Need a product drop shipped or expedited? No problem, we can do that for you with no charges to your customer except freight!

97% Same-Day Fulfillment

Due to our commitment to inventory, approximately 97% of all orders faxed, phoned, or emailed to our office before noon on business days get filled the same day.

No Hassle Returns

We want you to be satisfied with every aspect of doing business with Bondhus. Too much stock of a particular item? Product getting obsolete or packaging damaged? Simply call us at 800-328-8310 for a Return Goods Authorization (RGA) and send it back freight prepaid for a full credit to your account. Bondhus never charges a restocking fee on items in our standard product line!

100% Product Flexibility

As one of the few tool companies in the world that will do "custom manufacturing", we can help you create the exact tool to fit your application or requirements. More Details

Lifetime Warranty

All Bondhus® products are guaranteed for life. If you or your customer are not happy with a Bondhus® tool - for any reason - simply return it. A replacement will be shipped right out at no cost - no questions asked.  More Information

Highly-Trained, Experienced In-House Customer Service Department

Bondhus’ in-house Customer Service staff is made up of highly-trained professionals with an average of 16 years of experience in the hex tool industry. Always willing to answer your questions or address any ordering / shipping issues, they can be reached weekdays, 7 am to 5 pm, CST at 800-328-8310 or via email at cservice@bondhus.com.

New Expanded Sales Hours

Due to increased call volume, our Inside Sales staff is extending their hours. You can now reach us Monday through Friday, 7am to 5pm CST.